| General FAQ's |
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| 1) Q: Where are your company located? |
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A: Our company is located in Quanzhou City ,Fujian, of China. (zip code: 362000), near Xiamen Xiamen city of China , you can visit us from your country to Xiamen international airport! It takes around 90 minutes by car from Airport to our Headquarter (company office, also is granite factory) |
| 02) Q: Are you are a direct exporter & manufacturer of stone products from China ? |
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A: We are an main Chinese manufacturer of Granite products such as granite tiles, slab, countertop, vanity, shower panel (tub surround),pavingstone, cobblestone, etc granite products , Especially, our granite countertop and vanity have a good advantage in skill and Export Experience.
We also invest some factory such as Slate ,Sandstone, Travertine and Marble factory
Generally ,we can supply all kinds of stone products such as granite marble slate travertine, sandstone with competitive price and good service , by our working hard ,through our all team staffs.
Also We have rich experience for exporting our goods to USA, Canada, Mexico, Europe ,Australia etc, |
| 03) Q: How to start our business with your company? |
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A: first, kindly view our website
Second, choose what you like, in items, colors, measurement
Third, Contact us ,then we quote the price for you
Fourth ,if you like to order our goods for your projects
You need tell us details including size, color, quantity , that would be better that you offer us drawing
Fifth ,if you just only like to start this stone business, don’t worry, kindly tell your idea, we would have our experienced Staff to service you! We would tell you what is good popular items in your country and answer you all questions
Sixth: you just only tell us what you need, we can do best for you |
| 04 ) Q: Can you offer us what is delivery time estimated ? |
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A: Depend the quantity, but usually it need takes around 15-20 days for producing upon we receive the deposit |
| 05 ) Q: Which forms of payment do you accept? |
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A: We accept TT, and LC
TT (wire Transfer)--- 40%own upon signing contract, 60% paid before shipping
Also accept irrevocable L/C at sight
Western Union,Paypal or Credit Card is also acceptable.Please contact us for more details.
About Paypal:
Online Payment, Merchant Account - PayPal
PayPal is the safer, easier way to make an online payment or set up a merchant account.
www.paypal.com
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| 06 ) Q: How to ship the cargos from our country to your city? |
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A: We have some good shipping partner help you take the cargos from our country to your Inland port or Sea port or Jobsites or Warehouses! |
| 07) Q: Is your stone real and why is it so inexpensive? |
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A: All the stone products sold by our company are genuine stone, produced from the natural rock and are first quality. We are able to sell at such low prices because our material get from quarry directly, and the factory is opened nearly the quarry, also cheaper china salary. |
| 08) Q: Does China Newstar STONE ship worldwide? |
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A: At present, we ship container orders to worldwide from China. The options for shipping pallet quantities vary from product to product. Consult the FAQs by category for more details, or contact us by email. |
| 09) Q: How do I obtain samples? |
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A: For samples we only charge for the courier cost of the samples which can be ordered DHL, UPS, TNT OR Fedex ground or Fedex Expedited. The rate will be calculated based on your address and the number of samples you order. We can return this courier cost if you order above two containers. Payment can be made by western Union or Wire Transfer(T.T) |
| 10) Q. May I check the quality before the shipping? |
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A: yes ,welcome . you can come here or you ask your some friend in china to check the quality, then we ship it |
| 11) Q: Is it possible to keep cargos as same color as sample? |
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A: No, stone is a natural material with naturally occurring variations in color, tone, granularity, pattern, etc, be allowed color Tolerance & Pattern |
| 12) Q: Where is your main sale market worldwide? |
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A: Our products are highly level products, are mainly sold to USA, Canada, European country such as Germany ,UK, Spain,
Porgual France, and other countries etc., total 40 countries and area now |
| 13 ) Q: How to contact your company ? |
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Sales & Support: (Any enquiry ,pls send this two email to us first)
EMAIL : 
(Note: Upon receipt of your email, we would have some Professional Staffs response you ASAP) |
Online Service
(You can directly talk with us by Internet Talk tools) (if you have free time, and don’t like to use email, you can talk with us by following talking tools, but you need send emails for us first)
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Skype: |
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Viber: 0086-13850799496 |
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Whatsapp: 0086-13850799496 |
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Line: 0086-13850799496 |
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Wechat: kob002 |
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Telephone:
International Sales line:
Sales Line of STONE products: + 86-595-2228 9926 ( English Line)
Sales line of Kitchen & Bathroom products : +86-595-2812 1069 (English line)
General Service: +86-595-2228 5926
Service line:
Shipping Serivce: +86-595-2228 8926
After-Sales Service: +86-595-2228 5926
Factory Line: +86-595-2228 5926 (for China Company) |
Fax:
+86-595-222 87926
+86-595-221 66926
+86-595-2259 5916( alternative) |
Office Address:
#623,Guomao Mall Yunlu Rd Fengze Quanzhou Fujian 362000 China
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+86 - 138 5079 9496
+86 - 595 - 2228 7926 
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